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Compliance & Ethics

Doing Right By Everyone We Work With

At Enterprise Mobility, our focus on compliance and ethics is core to how we do business. More than 65 years after our organization was founded, respect, dignity and customer service continue to fuel our success.

Guiding our growth from the very beginning, we’re inspired by our Founding Values and Jack Taylor’s timeless credo to “do the right thing.” Those cornerstones have enabled us to build a dynamic global network of people working together to move mobility forward.

Personal honesty and integrity are integral to our success. We hold ourselves to high standards of business ethics and responsible conduct to maintain a strong reputation with our customers, business partners, suppliers and employees. We make our Founding Values and Code of Conduct available to everyone externally on our corporate website and provide annual training to employees.

Our Supplier Diversity Policy helps increase the number of diverse businesses — including minority-owned, woman-owned, veteran-owned and other socially or economically disadvantaged small businesses — that supply goods and services to our organization. Under the policy, we provide tools and assistance for our employees to responsibly identify, select and do business with new suppliers. 

Our global Supplier Code of Conduct outlines our expectations for suppliers to uphold high standards of quality, integrity, excellence, safety, legal compliance and respect for human rights.

We aspire to maintain a supply chain that is just and equitable for all workers, free from the presence of forced labor or human trafficking. Across our global operations, we strive to abide by all applicable local and regional regulations. We also engage in assessments to evaluate and address the potential or evidence of forced labor or human trafficking within our supply chain.

As required by the U.K. Modern Slavery Act, we publish an Annual Statement of the actions we have taken to understand potential forced labor and human trafficking risks related to our business. It also covers our subsidiaries and their supplier network and documents the steps taken to mitigate any such risk.

Enterprise Mobility strives to protect customers with high standards of privacy, confidentiality and security through comprehensive and proactive data privacy, security and training programs developed from industry-accepted best practices. These programs are based on Generally Accepted Privacy Principles (GAPP) guiding principles and the Information Security Forum (ISF) Standard of Good Practice. Organizational, physical and operational security is maintained by a full-time staff of credentialed professionals with defined roles and responsibilities covering all information privacy and security specialties. These programs cover policies and procedures such as Privacy Principles, Global Privacy Framework, Corporate Information Security Policy, Data Classification Policy, Enterprise Security Framework, Privacy Incident Response procedures, Employee Privacy policies and other internal policies governing the collection, use, sharing and retention of data. Click here to learn more.

Enterprise Mobility implements policies and practices intended to help us protect and improve the well-being of employees, customers and communities. We’re striving to:

  • Support human health and safety through safety and hazard training programs, injury prevention communications and compliance assurance.
  • Provide a safe work environment designed to prevent accidents, injuries and occupational illnesses.
  • Encourage employee participation and accountability through training and communication to help ensure compliance and reduce injuries.
  • Reduce environmental risks from our operations by maintaining management systems for fuel system, product storage and waste and recyclables; as well as emergency response training programs.

The Federal Motor Vehicle Safety Standards requires auto manufacturers to send a notice of any safety recall to vehicle owners. When Enterprise Mobility receives such a safety recall notice, we identify affected vehicles by their corresponding vehicle identification numbers (VIN) and then place a “mandatory rental hold” on these vehicles in our rental management system until the appropriate repair or remedy is provided by the vehicle OEM. This “hold” directs that recall work is to be completed before renting the vehicle. Sometimes manufacturers advise that certain recalled vehicles can be safely operated after an authorized interim repair. In such cases, we may rent vehicles after the interim repair has been completed — but only until the final remedy is available. 

Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or any other protected category and will not be discriminated against based on disability. We work hard to:

  • Respect differences in the backgrounds, experiences and perspectives of each other, our customers, suppliers and business partners.
  • Create an environment free from discrimination against an employee or applicant for employment based on race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, veteran status or any other status protected by law.
  • Create an environment free from intimidation and harassment of any sort.

Enterprise Mobility seeks franchisees that share our values and strive to uphold high standards of quality, integrity, excellence, safety, legal compliance and human rights as well as show respect for the customs and culture of the communities we serve. We also encourage franchisees, where possible, to take voluntary steps to reduce their operations’ environmental impact. To help promote a common understanding of what is expected of franchisees, we have developed a Franchisee Code of Conduct. All Franchisees are expected to understand this Code and adhere to its spirit and intent.

Enterprise Mobility does not tolerate corruption or bribery. As appropriate, we communicate employee expectations through the Code of Conduct, standalone Anti-Corruption Policy and related compliance training.

We formalized our Compliance and Ethics Program in 2015 to transparently communicate our standards and commitments to employees, corporate partners and customers. As appropriate, employees receive annual compliance training. Employees with questions regarding policies or who have encountered potential misconduct are encouraged to contact the Ethics Hotline as referenced in the Code of Conduct.


Driving a Brighter Future for Everyone

Explore how we are working to make a positive difference everywhere we operate.  

Diversity, Equity and Inclusion

Our doors are open. See why leaving a legacy of diversity is one of our Founding Values.